Role and Responsibilities
Receive phone calls that come into our Applications Support Team. This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary. Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well.
The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes. Write or revise user-training manuals and procedures. The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work. The candidate may assist with training users on software via virtual classroom setting.
The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting. The position will work in the Arkansas Department of Public Safety IT which is furnished with all the necessary tools and equipment needed to perform the required tasks. The chosen candidate will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.
Skills :
Supporting customers with excellent phone etiquette
Required
3
Years
Windows 11 proficient
Required
2
Years
Software Testing/Analytics
Required
1
Years
Experience troubleshooting hardware and software
Required
1
Years
Experience installing software via remote
Required
1
Years
SQL/ Programming Knowledge
Highly desired
...As the Business Development Specialist for Alumination Architectural Products, you will be instrumental in driving growth by forging strategic... ...and training programs to educate the architectural and design community Work with internal teams, including marketing, sales, and...
...Summary: Seeking a Sr. Mechanical Engineer with expertise in machinery and automation design. Requirements: ~ Bachelor's degree in mechanical engineering ~5+ years of experience ~ Strong SolidWorks skills ~ Experience with machinery, automation, and tooling...
...Demonstrate professional leadership and communication both within the Secondary Area Special Education department and outside of the department. Act as the point person to coordinate secondary area Special Education services Assist all teachers assigned to campus...
...Must-Have Skill Sets: Minimum 5-10 years of instruction design experience including IFUs, including strong proficiency in rapid sketch... ...update IFUs, reference guides, and carton artwork content and graphics (layout and illustrations) for new and existing medical...
Russell Tobin is hiring a Partner Enablement Specialist to work with our client in the tech industry. Apply now for consideration! Duration: 7 Months Work Location: Hybrid - Boulder, CO Pay: $35-40/hour (DOE) Work Schedule: Normal PST business hours, Monday...