Technical Writer (CCO) Job at Tandym Group, Winchester, VA

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  • Tandym Group
  • Winchester, VA

Job Description

A Fortune 50 financial services company is seeking a highly motivated Technical Writer to join their growing team.

***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 2 days a week at one of the company's locations: Winchester, VA or Pensacola, FL.***

Responsibilities:

  • Write and edit a range of content including technical documentation, internal manuals, and engagement communications for Member Service Representatives (MSRs)
  • Update and maintain the QS eNet landing page and related content
  • Rework and clean up the QS Manual, converting legacy content into searchable pages
  • Archive outdated eNet and SharePoint documents to maintain a clean, efficient document library
  • Transition legacy forms in SharePoint to Nintex workflows
  • Enhance the QS Leave Calendar and improve user experience across digital content platforms
  • Use video editing tools (e.g., Adobe Premiere Pro) to support internal training or engagement needs
  • Coordinate with stakeholders to assess content needs and ensure updates are accurate, relevant, and aligned with business goals
  • Apply critical thinking to prioritize content updates based on impact, risk, and usability
  • Negotiate deadlines and manage deliverables independently

Qualifications:
  • Proficiency with Microsoft 365, SharePoint, Asana, and Adobe Experience Manager
  • Intermediate to advanced video editing skills using Adobe Premiere Pro
  • Strong writing skills-both technical (procedures, manuals) and creative (engagement messaging)
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
Desired Skills:

  • Experience with Adobe Firefly or similar creative tools
  • Familiarity with Nintex Forms
  • Experience managing internal documentation systems and digital content platforms

Job Tags

2 days per week,

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