Operations Manager Job at Connect Search, LLC, West Allis, WI

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  • Connect Search, LLC
  • West Allis, WI

Job Description

Job Title: Operations Manager

Location: West Allis, WI

Type: Direct Hire

Schedule: M-Th, 7-5

Pay Range: $80k - $90k + bonus

Benefits: Yes. Medical, Dental, Vision, PTO, 401(k), Paid holidays

Summary

Connect Search is hiring an Operations Manager in West Allis. The purpose of this role is to successfully lead the Project Coordinators and head the fulfillment operation. This role currently has 8 direct reports, 5 Project Coordinators and 3 part-time Fulfillment Associates. This role is a member of the leadership team.

Responsibilities

  • Be the lead to coordinate and communicate with our sales team for all internal projects
  • Maintain the fulfillment schedule.
  • Lead the fulfillment associates team, including HR duties such as hiring and employee performance.
  • Coordinate the weekly scheduling and duties of the fulfillment associate(s).
  • Meet with the internal fulfillment team to explain each new project and expectations.
  • Ensure internal mailings are sent on time and to client spec.
  • Compare time spent on projects to anticipated time to monitor the accuracy of time estimates.
  • Problems are solved as issues arise.
  • Monitor, enforce and upkeep procedures.
  • Continually seek process improvements and efficiency opportunities.
  • Consistently review what projects are best for internal vs. external fulfillment and bring forward proposed new in house services/capabilities.
  • Understand different types of mailing platforms and services (USPS vs UPS; ShipStation vs other platforms available)

Qualifications

  • 4+ years of management/leadership experience leading similar roles
  • Experience that is tied to production, client service and resource planning in a fulfillment or manufacturing setting.
  • Proven ability to manage and prioritize multiple projects, stay organized and adjust to shifting responsibilities

Job Tags

Holiday work, Part time, Shift work,

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