Job Description

Only W2

$15/h

Job Title: NOC Technician I

Location: Hybrid – Cary, NC (On-site Tues–Thurs, Remote Mon/Fri)

Schedule: Standard hours 8 AM – 5 PM, with flexibility for alternate shifts as needed

Employment Type: Full-Time

About the Role:

We’re looking for a NOC Technician I to join our Network Operations team in Cary, NC. This team plays a critical role in monitoring and maintaining network infrastructure assets that support both field operations and strategic programs. As the first line of defense, you will provide real-time surveillance, incident response, and escalate alarms to ensure fast and effective issue resolution.

This is a hybrid role requiring on-site presence Tuesday through Thursday , with remote work on Mondays and Fridays .

Key Responsibilities:

• Monitor network activity and open trouble tickets, performing initial triage and basic break/fix actions
• Provide end-to-end support and track incidents in the ticketing system
• Respond to customer inquiries and support service level agreements (SLAs)
• Communicate and coordinate across internal teams, third-party vendors, and customers
• Open and manage NOTAMs (Notice to Airmen) for outages affecting lighted towers
• Escalate unresolved outages or impairments within prescribed timeframes
• Provide feedback to improve NOC tools, procedures, and documentation

Qualifications:

• Associate technical degree or equivalent work experience required; Bachelor’s degree preferred
• 1–3 years of experience in a fast-paced call center or NOC environment strongly preferred
• Strong communication and interpersonal skills for cross-functional coordination
• Demonstrated ability to multitask, prioritize, and meet deadlines in a high-volume setting
• Experience with ticketing systems, remote diagnostics, and troubleshooting tools

Ideal Candidate Will Have:

• Background in a centralized repair or technical support environment
• Proactive mindset with a sense of urgency and attention to detail
• Ability to work independently and exercise sound judgment

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