Job Description

Manager, Global Security Operations Center (GSOC) :

Job Title: Manager, Global Security Operations Center (GSOC)

Location: Santa Clara, CA

Job Summary:

We are seeking a highly motivated and experienced Manager for our Global Security Operations Center (GSOC) to lead day-to-day operations, ensure the safety of global personnel and assets, and respond to real-time incidents across multiple regions. This role is pivotal in managing risk, enhancing situational awareness, and driving continuous improvement in global security monitoring and response.

Key Responsibilities:

• Lead and manage 24/7 GSOC operations across global time zones, ensuring operational excellence and compliance with corporate security standards.
• Supervise, mentor, and train GSOC analysts and shift leads to improve team performance and capabilities.
• Develop and implement standard operating procedures (SOPs), incident response plans, and escalation protocols.
• Monitor global events and assess their potential impact on company operations, personnel, and assets.
• Oversee incident management, threat intelligence analysis, and emergency communications.
• Collaborate with internal stakeholders (HR, Legal, IT, Facilities, Travel, etc.) to respond to and resolve incidents.
• Ensure proper use of security technology platforms such as access control, video surveillance, threat monitoring systems, and mass notification tools.
• Generate and present regular reports, KPIs, and post-incident reviews to senior leadership.
• Continuously evaluate and improve GSOC systems, processes, and tools to enhance threat detection and response capabilities.
• Ensure compliance with data privacy, information security, and regulatory requirements.

Required Qualifications:

• Bachelor’s degree in Security Management, Criminal Justice, Emergency Management, or a related field.
• 5–8 years of progressive experience in corporate security, GSOC, or similar environment, including 2+ years in a leadership/managerial role.
• Deep understanding of global threat landscapes, emergency response, and physical security technologies.
• Proficiency in security platforms such as Everbridge, Genetec, Lenel, OnSolve, NC4, Dataminr, etc.
• Experience with real-time monitoring tools, intelligence gathering, and incident documentation systems.
• Strong leadership, communication, and crisis management skills.
• Ability to work under pressure and manage critical incidents across multiple time zones.

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