Job Description

SourcePro Search is conducting a search for an experienced Learning & Development Manager with 8+ years in support management. Law firm and prior legal secretary experience strongly preferred.

The ideal candidate will identify, develop, implement, and manage training, new hire orientation and employee development programs for our legal secretaries and other business professionals!

What You'll Do:

• Independently assess need for administrative support training and recommend priorities, approaches, solutions, etc., to senior management.
• Create and implement quality assurance controls that identify skills gaps and measure training and development progress.
• Develop, implement, and coordinate training programs and curricula to assist in developing client service and job knowledge skills.
• Develop programs to assist administrative support staff in cross training and in developing skills to support multiple practice areas and multiple attorney levels.
• Coordinate with IT to develop responsive training to ensure administrative support groups are fully skilled on technology solutions and knowledgeable about using technology to deliver excellent client service.
• Create, maintain, and update LMS learning paths and other relevant training resources.
• Maintain webpage for secretarial group as an up-to-date relevant resource for trainings and guidelines.
• Design and implement new hire orientation training for secretarial staff.
• Monitor the development of new hires through communication tools such as check-ins, surveys, etc. to ensure they receive needed support to integrate successfully and to achieve client service and position objectives.
• Develop and manage mentoring programs as needed to ensure new and existing business professionals receive professional and personal integration, guidance and support.
• Develop programs to support advancement opportunities for both administrative support staff and other business professionals.
• Develop and manage training programs to ensure that managers/supervisors who are guiding the work of entry-level employees are skilled in areas such as giving and receiving feedback, confidentiality, coaching, delegation, etc.
• Keep current on technology relevant to the administrative support groups, including Word, Outlook, 3E, Intapp Time, ServiceNow, Accruent, etc.

What You'll Bring:

• Bachelor’s degree preferred.
• Extensive experience identifying training needs and developing corresponding programs for support staff teams.
• Eight plus years of support management experience; law firm experience strongly preferred.
• Previous experience working as a legal secretary strongly preferred.
• Strong presentation and communication skills.
• Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines.
• Strong organizational skills and the ability to create organizational solutions where a precedent may not exist.
• Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work.

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