IT Helpdesk Support AND Asset Management
Long term
Day 1 Onsite
Support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes; application troubleshooting and support of office productivity tools such as Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and other Client applications.
Will have experience in hardware and software installation, troubleshooting and user support.
Must have a high enough level of expertise to meet the needs of the operational needs as related to help desk/support tasks.
Serving as an escalation point of contract for internal applications, hardware, mobile, and remote technology.
Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
Provide VIP Support for executives.
Troubleshooting and resolving all hardware, software, and network problems
Escalate issues to third-level support teams.
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10% of the time.
Perform other job-related duties as required.
Own transportation between client sites (NJ area) during their support activities
Require continuity of operations plan or Disaster Recovery Plan in place designed to ensure services can be delivered in the event of a major service affecting events.
All tickets resolved must be document the solution steps and close the incident per customer procedures.
Must be ready and able to interact with requestor via phone, chat, email, and update tickets in clear and concise English. Proper spelling and communication skills are essential to ensure quality services. IT helpdesk/Support agent quality issues must be addressed to customer’s satisfaction.
Level 1 Service Desk support that is proficient in answering calls/email messages/chat, professionally, courteously, and in a timely manner consistent. support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes include managing customer asset return, Computer Disposal etc.
MS Office, Adobe, Security S/W: (AV, Escort, NASCA, Secur)
...position is responsible for developing and executing cutting-edge eCommerce strategies and client service initiatives that drive online sales, enhance customer satisfaction, and strengthen brand loyalty. The successful candidate will lead a dedicated team of four...
...Job Summary The Manufacturing Engineer is responsible for leading advanced manufacturing processes, driving process improvements, and... ...engineering, preferably in the orthopedic or medical device industry. Technical Skills: Expertise in CNC machining, additive...
...Plant Manager Vandalia, Ohio GREAT 401K match and bonus potential! Here are reasons why this Plant Manager position is the job for you! Immediate Impact: Step into a role with "low-hanging fruit" and make a significant difference from day one. Exceptional...
...Pioneer Trust Bank employees are known for exceptional customer service. Your main role will be assisting fellow Trust Department employees... ...effectively in-person, via phone, and email ~ Microsoft Office/Computer Knowledge required, specific emphasis on Word and Excel...
...needing Visa sponsorship. Job Summary: We are seeking a strategic and analytical professional to bridge business objectives with technical solutions in the role of Senior Business Systems Analyst / Product Manager Data Solutions. This hybrid role is ideal for...