Call Center Representative Job at IGT Solutions, Knoxville, TN

Wjd6ejhxTzd0ZUdycE5OZkxHZVYxZk9JVGc9PQ==
  • IGT Solutions
  • Knoxville, TN

Job Description

Position: Call Center Agent

Location: Knoxville, TN 37932 (Work From office )

Work Mode: Work from Office

Education, Experience and Other Skills

Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.

Key Responsibilities:

Handle inbound and outbound calls related to flight bookings and travel inquiries.

Provide accurate information about flight schedules, fares, and travel policies.

Assist customers in booking, modifying, or canceling flight reservations.

Resolve customer complaints and issues in a professional and timely manner.

Maintain up-to-date knowledge of airline regulations and travel industry trends.

Upsell additional travel services and products when appropriate.

Document all customer interactions and transactions in the CRM system.

Collaborate with team members to ensure a high level of customer satisfaction.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Tags

Similar Jobs

Impero

Data Center Operations Manager Job at Impero

 ...Impero are currently recruiting for a Data Center operator in the USA for their biggest Hyperscale Campus in Atlanta, GA. The Company: Top DC Operator with 8+ campuses across the US One of the most innovative in-house waterless cooling systems on the market... 

Apollo Tyres Ltd

Logistics Analyst Job at Apollo Tyres Ltd

 ...: USA Number of Direct Reports (Solid Line) : 0 Number of Direct Reports (Dotted Line) : 0 Number of Direct Number of Outsourced Reports : 0 Number of Direct Purpose of the Job : Responsible for Logistics Coordination and Operations. Major Responsibilities... 

Liberty Health

CERTIFIED NURSING ASSISTANT - ELIZABETHTOWN HEALTHCARE & REHAB CENTER Job at Liberty Health

 ...challenging, but rewarding opportunity in a caring environment. We are currently seeking an experienced: CERTIFIED NURSING ASSISTANT (CNA) Per Diem, Nights Job Description: Assist residents with bathing, dressing, personal hygiene, and all ADLs as needed during... 

NHN Global

Content Designer II Job at NHN Global

 ...entertainment. NHN Global is based in Los Angeles and is a subsidiary of NHN in Korea. Department ( FASHIONGO is the leading B2B wholesale online marketplace that enables the fashion industry to connect and discover new opportunities. Established in 2002 in the heart of the... 

AAA-The Auto Club Group

Entrepreneurial Agency Owner Job at AAA-The Auto Club Group

 ...AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team! One of the Industry's BEST Compensation Packages Earning potential is unlimited through a 100% incentive-based compensation structure....