Job Description

Job Details:

Job title :: Call Center Representative

Duration :: Temp to Hire

Shift :: Monday-Friday (First Shift) 7am-4pm

Location :: Peoria, IL 61615

Start date :: ASAP!! ONSITE

Job Description:

Responsibilities:

Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:

• Process PO’s from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other task
• Lead special projects and other duties as assigned.

Qualification:

• Two or more years of customer service experience in a heavy call volume environment is required.
• Elevator part knowledge and five or more years elevator technical experience is a plus.
• Working knowledge of Word, Excel and heavy Outlook is required.
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

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